Connaught Court, York
- Residential Care
- Nursing Care
- Dementia Support
Situated in extensive parkland, Connaught Court has beautifully landscaped gardens and is situated close to the city centre in York. We provide residential care, nursing and dementia support for up to 90 residents.
We want you to feel right at home with us. Here at Connaught Court, you will have a spacious, fully furnished bedroom with an en-suite bathroom, and a specialist team to support your care needs.
Connaught Court can support up to 46 people in the residential area of our Home. We have ten experienced carers during the day, which includes four staff in the morning and three in the afternoon, supported by two senior carers and a Shift Leader. During the night, there are two carers who are supervised by a senior carer and a Shift Leader.
We have two Dementia Support Houses and a third one is due to open in November 2019.
Fred Crosland House can support up to 10 residents. During the day there are two carers who work alongside a Senior Shift Leader and one at night, supported by a senior carer.
Knavesmire House can support up to 16 residents, supervised by a Senior Shift Leader. During the day there are three carers and one carer at night and each shift is supported by a senior carer.
Ebor our new Dementia Support House will support up to seven residents with advanced dementia. They will be cared for by a senior carer and two carers during the day and one at night. They will also be supported two days a week by an experienced senior carer working supernumerary hours.
Our nursing area can support up to 15 people and is managed by a Registered Nurse, who leads a team of three care staff during the day and one at night.
Most of our care staff have achieved, or are working towards an NVQ/QCF in Health and Social Care. The Home has an experienced Management team comprising of two trained nurses, and managers with many years’ experience in Health and social care.
We have a 24-hour nurse call system installed in all our residents’ rooms and some of the residents have a personal alarm to carry, so they can call for assistance when they are around the Home or out and about.
We have a dedicated Activities Coordinator who organises a variety of activities as well as trips outside of the Home, to support our residents’ health and wellbeing.
Please note that the level of care each person receives will depend on their individual care needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Staffing levels may be adjusted in different areas of the Home to support the level of care required by residents at any particular point in time.
Read how you can apply at our Home
Moving into a care home doesn't mean you have to give up your independence. We're here to help you live the life you want, whilst knowing that support is on-hand if you need it.
FacilitiesYour bedroom will be complete with fitted furniture and many rooms have views of the surrounding area. You can furnish your room with personal items such as pictures, books and ornaments to make it your own.
The Home has inner courtyards with a scented garden and a quiet area to sit and enjoy the smell of the flowers. Residents love our sensory garden, which is designed to stimulate all five senses.
Our on-site salon means that you can visit the hairdressers whenever you like.
Fresh homemade food
We have a fully serviced kitchen with on-site chefs and a catering team. Our varied menu changes regularly to give you a range of meal options and a balanced diet.
Special menus can also be produced for social occasions such as birthdays and anniversaries, including the odd BBQ and take-aways.
Wine is available during meals and tea, coffee, juices and other soft drinks are always available throughout the day.
Activities for all
We believe that keeping active both mentally and physically allows our residents to experience wellbeing and meaningfulness.
We provide regular activities at Connaught Court. Arts and crafts classes, games and reminiscence activities, cooking and baking sessions are some of the items you will find on the activities programme. We also encourage you to suggest other activities you would like to take part in.
We will support you with your own personal interests and hobbies, whether that is reading, bird watching, gardening or trying something completely new.
You can also take part in trips outside of the Home, as well as social events, entertainment evenings, film shows and talks.
Regular church services are held at the Home or you can attend a church of your own choice in the local community.
Many activities are supported by the Home's Association of Friends.
We are committed to giving our residents and their relatives a voice and encourage families to provide feedback on the quality of our services.
We actively promote residents and relatives forums and regularly carry out satisfaction surveys that are benchmarked to the industry to ensure that we continue to improve and develop our services to meet people’s needs and expectations. This includes taking part in Your Care Rating, the country’s largest and most authoritative survey of care home residents and we are delighted to be part of this initiative.
The nationwide survey gives residents a voice, putting their care at the heart of understanding more about how well care homes perform. The survey also provides helpful insights into the experiences of people using our service and we have used this information to help us continually improve as an organisation.
Alongside the Your Care Rating survey of residents, we also conduct our own annual survey through an independent research company Ipsos MORI for all relatives of residents.
Recent results from our annual national survey show that 92% of residents at Connaught Court are happy with the care and support they receive.
View the latest Your Care Rating Survey results for Connaught Court here
Connaught Court is Regulated by the Care Quality Commission (CQC)
The CQC’s report for Connaught Court showed positive ratings in the majority of its assessment areas. It also outlined two areas requiring improvement which were related to the management of residents’ records of consent and the Home's ability to demonstrate that consent was being obtained from residents about their care.
Connaught Court uses an electronic system and has now updated its recording procedure so consent records are more accessible . The process for obtaining consent from residents during admission is also being reviewed regularly. We feel that the CQC's requirements have now been fully met and await a further inspection to confirm our compliance.
Read the report