Mark LLoyd joined the RMBI as Managing Director in October 2016. Mark brings 30 years' experience in the housing and social care sectors, the last three of which have been as Managing Director of Avante Care and Support, a charity delivering home care and support, and residential care services across Kent and the South East.
Mark is also a Non-Executive Board Member of the National Care Forum.
He endeavours to maximise the RMBI's future potential and to strengthen its position in the UK adult social care sector by focussing on care services of the highest quality.
Kevin Harris, Development Director
Kevin Harris has over thirty years experience in the Healthcare sector and joined the RMBI in November 1992 as Regional Manager covering six Homes, then moving into the role of Executive Director of Care Operations in 2000 until December 2015.
In his new role as Development Director, Kevin is working closely with all of the RMBI's directorates to ensure that best practice across the sector is translated into service delivery in RMBI Homes. His work focuses on reviewing the financial efficiency of RMBI Homes and recommending solutions for long-term viability, looking at alternatives to the traditional care home model and applying them to RMBI Homes, as well as developing new services, such as day care, in Masonic centres.
He also supports the Care Operations team with service changes and development and the Masonic community with appropriate training. In his role Kevin is also looking at the possibility of developing new RMBI Homes in parts of the country where there is no RMBI service yet.
Louise Bateman, Human Resources Director
Louise Bateman joined the RMBI as Director of Human Resources in July 2013. Louise’s previous appointment was Head of People at the Cambridge Building Society where she led a people change programme and as a member of the Executive helped to rebrand and develop additional customer centred business channels.
Louise has extensive senior HR experience gained over a 20-year period where she has worked across a number of industry sectors; she also provides voluntary support and advice to a charity which raises funds for cancer fighting equipment.
At the RMBI her focus is to lead, motivate and inspire the HR and training teams to develop and deliver the HR strategic and operational plan. This ensures that we recruit, train, develop and engage staff to deliver the very best care to our residents.
Marc Nelson-Smith, Properties Director
Marc joined the RMBI in November 2013 and is responsible for making sure that the RMBI's property portfolio is well maintained, providing attractive environments for existing and potential residents and refurbishing all Homes to a high standard. Furthermore, his team work to ensure that RMBI properties are compliant with all legislation.
Prior to working at the RMBI, Marc held a senior role with Cancer Research UK where he headed up the estates department, focusing on the science, office and legacy estates. Marc has over 20 years' experience in the commercial property and commercial property development sectors.
Before joining the RMBI in January 2016 Karen gained more than 30 years of experience from various senior positions in the Healthcare Sector.
She was previously Head of Operations for the UK's leading disability charity, Leonard Cheshire Disability. Prior to this she worked in GP Practice Management and held Senior Clinical Management positions within the NHS.
For all residents of RMBI Homes Karen's focus is to provide the highest possible quality of care delivered to consistently high standards. She works to ensure care provision is not only person centred but also fully compliant with all regulatory requirements. Karen leads the care operations team in the delivery of her headline objectives. Her work also ensures that the enabling infrastructure and support functions are all in place across every area of care operations activity.